Topic: Review Vocablary Janitor - person who cleans office buildings or schools (cleaning person) Phrases Do you need a hand? （コーヒーをこぼしたシチュエーションで） × Do you have any trouble? ○ Do you need help? or Are you OK? In charge …

Topic: Asking and Answering OK, and... OK, but... On that topic... OK, thanks. Got it, thanks. Sorry, one more thing... Great, that's all I wanted to know. Excuse me... Sorry, but... Sorry, can I interrupt here? Can I ask a question? Vocab…

Topic: Expressing Don't you agree? You'd like... would't you? You'd want to... right? Vocablary concise - short and clear, expressing what needs to be said without unnecessarywords chronological - following the order in which series events…

Topic: Asking and Answering Excuse me, did you say...? Sorry, could you repeat what you said about...? Sorry, does this include...? Sorry, is this showing...? So what you're saying is...? If I understand correctly...? So ___, right? Vocabl…

Topic: Complaining There's something wrong with... ...is broken. This isn't what I ordered. I asked for... but I got... instead ...is cold. Get me the manager! Can I speak to the manager? I'd like to speak to the manager please. Who's in c…

Topic: Asking and Answering We plan to... within the next ... years. By..., we'd liket to... Our plan is to... over the next ... years. If..., then we'll... As long as..., we'll... We'll probably... if... Vocablary collapses - goes into re…

Topic: Explaining I'm not done... I haven't (finished)... We've had some delays with... Vocablary compensation - Money you can get if something bad happens insurance - Money you can claim get if there is an accident ETR - Estimated Time of…

Topic: Apologizing / Explaining ・二度とないと伝える It won't happen again. From now on, wwe will always... I can assure you, in the future we will... I haven't had a chance to look at it yet. I've just started with it. I'm working on it. …